Finebet Privacy Policy — Your data is safe

01 What Information We Collect

Finebet collects certain information that is necessary to provide our services. We always follow a data minimization policy — collecting only what is strictly required, nothing more. This is where our commitment to your privacy begins.

Registration Details

• Full name, date of birth, and gender
• Email address and mobile number
• Residential Address & Country
• Username and password (stored in encrypted form)

KYC Verification Information

• Copy of National ID (NID) or Passport
• Selfie or liveness verification photo
• Utility bill or bank statement (for address verification)

Automatically Collected Information

• IP address and device type
• Browser Information & Operating System
• Time spent on the site and pages visited
• Transaction history and gaming activity logs

02 How Your Data Is Used

Finebet uses your data only for specific, clearly defined purposes. We never use your information beyond what has been authorized. A full list of how we use your data is provided below.

If you no longer wish to receive promotional emails or SMS, contact our support team at any time. We'll unsubscribe you within 24 hours.

03 Who Your Data Is Shared With

Finebet never sells your personal data to third parties. In certain limited situations, sharing minimal data may be necessary — and in every such case, we apply the strictest precautions.

• Payment Providers: Payment service providers such as bKash, Nagad, and Rocket receive only the data necessary to process transactions.
• KYC Partner: Identity verification agencies receive only the documents needed for verification and are bound by strict confidentiality agreements.
• Law Enforcement Agencies: Information may be disclosed in compliance with applicable law, where required by government directive or court order.
• Technology Service Providers: Cloud hosting or cybersecurity service providers cannot access your data outside the scope of their designated duties.

04 Cookie Policy

Finebet uses cookies to improve your browsing experience. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential Cookies: Essential for core site functionality. Used to maintain login sessions and ensure security. This cookie cannot be disabled.
• Analytical Cookies: Used to understand which parts of the site see the most traffic. Fully anonymized data is collected — no personal information involved.
• Preference Cookies: Used to remember your language, theme, and other preference settings.

You can delete or block non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

05 Our Data Protection Measures

Finebet follows the highest industry standards to protect your data. Our technical and organizational security measures work continuously to keep your information safe.

• SSL/TLS Encryption: All data exchanged between the site and your device is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP-based two-factor authentication is enabled on all accounts for an added layer of security.
• Regular Security Audits: An external cybersecurity team regularly audits our systems to identify and address vulnerabilities.
• Restricted Access: Only authorized personnel can access your information, strictly within the scope of their responsibilities.
• Data Masking: Sensitive information (such as card numbers) is displayed in masked form within the system.
• Breach Notification: In the event of a data breach, you will be notified within 72 hours.

06 Your Rights

As a Finebet user, you have certain fundamental rights regarding your data. These rights are recognized under GDPR and international privacy law.

To exercise these rights, contact our support team. We are required to respond within 30 days.

07 How Long Your Data Is Retained

Finebet does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration the account is active, and for 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• KYC Documents: 5 years after verification, or as required by applicable law.
• Cookie & Log Data: Automatically deleted, typically within 90 days to 1 year.
• Support Contact Records: Retained for up to 2 years from the date of last contact.
• Marketing Consent: Deleted 1 year after the subscription cancellation date.

Once the retention period expires, your data is securely deleted or fully anonymized so that no individual can be identified.

08 Children's Privacy

Finebet strictly does not provide services to anyone under the age of 18. Our platform operates exclusively for adults, and this is a fundamental part of our privacy policy.

• Age is verified at the time of registration.
• No data from minors is collected, whether knowingly or unknowingly.
• If an account is found to have been registered by a minor, it will be suspended immediately and all associated data will be deleted.

09 Privacy Policy Updates

Finebet reserves the right to update this privacy policy at any time. Updates may occur due to legal changes, adoption of new technologies, or expansion of our services.

• When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notification about the changes may be displayed when you log in to the platform.
• Continued use of the site after any changes are made will be considered acceptance of the updated policy.

We recommend visiting this page regularly. Staying informed about your privacy is the first step in protecting yourself.

10 Get in Touch

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We're always ready to help.